FAQs

1. Which payment methods do you accept?

We accept credit card payment (including Visa, mastercard, Amex and Discovery.)

 

2. What is the Handling Time and Shipping Time?

(1) Handling Time:

About one week: customized twill letter and number kits

 

(2) Shipping Time:

Regular shipping:

3-6 business day

Urgent shipping:

TNT (2-3 days, $25)

UPS (1-2 days, $45)

 

3. What is your return policy?

We don't accept return for custom items, such as jerseys and letters/numbers because they are designed for you; If there is quality problem, we could communicate to solve it or replace with a new one set.

For defected products, you could return it within 7 days after you receive it.

 

4. Do you have drop shipping service?

Yes, we do offer drop shipping services. Please contact us at info@letteringmall.com for details.

 

5. Is there any quantity discounts?

Yes, great discount is available for large quantity order. For more details, please feel free to send us an email to ask for discount coupon.

 

6. What are the shipping methods?

Usually, we ship your order via Canada Post regular service without tracking number to save your money. If you need rush service, please contact us after you place your order or choose the faster shipping method. UPS Express service is available, but extra shipping fee will be charged.

 

7. How to place your order?

Tip: If you need preview of letter and number design, send us an email, we will give the preview.

Method 1:

1. Choose "Material" and "Quantity", and "Add to Cart", and continue to buy other items

2. After adding all items you want in the shopping cart, leave a message about name and number you want or other requirements in the box "Special Instructions / Order Comments" in "CHECKOUT-STEP 2/3", we will pay attention to it once you finish payment.

Method 2:

After you finish payments, leave a message to info@letteringmall.com and tell the name and number you want, colors or other requirements.

For more details of letteringmall.com, please feel free to contact us at info@letteringmall.com.